Frequently Asked Questions

Delivery fees are paid by the customer, not the restaurant. When a customer places an order, they pay a delivery fee that goes directly to the driver. The restaurant receives 100% of the order value: no commission is deducted from your earnings.

No. Your customers pay the exact same price online as they do when they call in or dine in. There are no hidden "service" fees added to the customer's bill, and there are no commissions deducted from your earnings.

Dine Local uses the Stripe Connect platform for managed payouts. Order funds are transferred directly into your restaurant's Stripe Connect account immediately after each order, and Stripe pays out your balance automatically every Monday. Stripe applies a 5% payment-processing fee on the order total including tax and delivery for online payments.

Dine Local works with any tablet you already have (iOS, Android, or Fire Tablet) and Epson-compatible network printers. If you need hardware, we supply it pre-loaded and configured for your restaurant:

• Basic Tablet Kit: 10" Android tablet with Google Play, the Dine Local restaurant app pre-loaded, and a table-top stand: $189.99, or $139.99 with a 1-year plan.
• Full Printer Kit: everything in the Basic Tablet Kit plus a 3" supported thermal printer configured to your tablet: $499.99, or $399.99 with a 1-year plan.

Multiple tablets and kitchen displays are supported for larger operations.

After every order, customers are prompted to leave quick feedback. This feedback is kept private and sent immediately to the email address on file for your restaurant. You can resolve any issues directly with the customer before they become public reviews.

One person taps Start Group Order and sets the order time, pickup or delivery, the item cutoff, and the delivery location. They add their own items and invite the rest of the group by email or a shareable join link. Everyone picks their own items, and the organizer checks out once with the full order: a single ticket for your kitchen, ideal for office lunches and family dinners.

The platform includes native support for alcohol ordering with built-in ID verification checks and legal compliance rules for ordering and delivery. The system enforces age verification and adheres to Canadian alcohol delivery regulations.

Most restaurants are fully onboarded within a few days. We handle the entire setup: website, menu, ordering system, and delivery configuration. You don't need to do anything technical.

No. Dine Local is a fully managed service. We build your website, set up your menu, configure your ordering system, and handle all technical updates. You focus on running your kitchen: we handle the digital side.

Just let us know. Menu updates, price changes, and content updates are all included at no additional cost. There are no hourly fees for changes: we manage it for you.

Yes. We offer native MailChimp™ integration so you can build your email marketing list directly from your ordering data. You own your customer data: we never share or sell it.

Student Savours™ and CAA Rewards™ are built-in promotion programs that drive exclusive local traffic to your restaurant. These programs are included with your Dine Local subscription at no extra cost.

Yes. The platform is built for single independents and growing brands alike. Multi-location groups can run several storefronts under one account, and ghost kitchen operators can run multiple virtual brands from a single kitchen, each with its own menu, ordering, and managed online presence.

Yes. We support Facebook "Start Order" buttons so customers can order directly from your Facebook page, and Instagram feed integration on your website to keep your content fresh.